Keraton at The Plaza, a Luxury Collection Hotel, Jakarta in Daerah Khusus Ibukota Jakarta

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comments 5

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  John P

  :: 06 May 2018 01:22:53

  This is a review from a real customer. I'm a SPG Platinum Preferred +75 night this year and Marriot Platinum Elite member. I have stayed at numerous SPG and Marriott properties over last 10 years throughout Asia. I had several negative experience at this property during my recent stay without any clear resolution from the hotel. Some of the issues at Keraton Hotel required me to take time off from my work and consumed personal time to address. These were documented in the WhatsApp communication with the hotel management and butler service. Some of the hotel staff at every level and management were not sincere and not properly trained. Customer service was one of the worst that I have experienced for 4.5 - 5 star hotel with rate around $250.00 USD per night in Indonesia. I intend to reachout to SPG corporate with detailed list of the issues I had experienced during my stay. I do not recommend this hotel.

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  santhosh kumar

  :: 21 April 2018 16:03:44

  Amazing service. Lovely rooms. Cora, the GM, has a very good team supporting her. They really pay attention to you as a guest and knows how to balance unobtrusive caring engagement. They take effort to anticipate and prepare for your needs. Hotel is conveniently attached to Plaza Indonesia. An exclusive stay experience with all the conveniences of an attached mall available.

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  EK Lee

  :: 10 March 2018 16:08:09

  Amazing service. Lovely rooms. Cora, the GM, has a very good team supporting her. They really pay attention to you as a guest and knows how to balance unobtrusive caring engagement. They take effort to anticipate and prepare for your needs. Hotel is conveniently attached to Plaza Indonesia. An exclusive stay experience with all the conveniences of an attached mall available.

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  Ias Naibaho

  :: 16 February 2018 13:42:19

  This hotel is superb! The room is spacious, with a great yet complicated design, but I enjoy it! The bed is so comfy, the service is lovely! They greet me with a very lovely merchandise, and it really surprised me in a good way! The indoor pool is quite unique because it’s transparent. But unfortunately it’s not heated so it’s quite cold! Other than that, it was a pleasant stay

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  Vikram Sinha

  :: 17 December 2017 20:31:36

  The hotel rooms are spacious, elegantly designed with contemporary feel. The staff are friendly and very helpful. The lobby is a bit smallish though. Quality of breakfast selection is good, and healthier options are available. Plaza Indonesia (perhaps the best mall in Jakarta) is next door with very easy access through hotel lobby. Use of carpets is minimal in the room and hence the rooms are much cleaner than topical hotel rooms. Complementary facilities are good too.